Liability and Property Claims Department Personnel Changes
Part of the mission of Public Entity Partners is to provide expert claims administration. Over the last 40 years, we have cultivated a team of claims adjusters who are knowledgeable about local governments in Tennessee, and are dedicated to fairly and efficiently adjusting claims.
For more than 20 years, Bob Bell and Sherry Austin have been an integral part of our Property and Liability adjuster team. Bob Bell has served as the supervisor of the liability and property adjusters, and Sherry has been a part of his team as a liability adjuster. If you have filed a property claim, handled a liability claim for your entity, or sent in a request for our legal hotline program, you have probably spoken with Bob or Sherry. This month, Bob and Sherry will be retiring and starting a new chapter of their lives.
Bob Bell will enter retirement with 44 years of claims adjusting experience, 25 of which have been with Public Entity Partners. In addition to supervising the liability and property adjusters and handling his own claim load, Bob has been very involved in the legal hotline program, serving as the liaison for the program.
“I value long-term relationships, consistency and service to others,” Bob says. “I am honored that I have been able to spend the past 25 years of my career working with local governments in Tennessee. I have worked with our members for so long, and I really appreciate the professionalism and courtesy that I have been afforded while adjusting claims. Adjusting claims can be a difficult job, but the people I work with and our members have made it a wonderful experience.”
Bob and his wife, Joyce, are looking forward to spending more time with family in Franklin, Bristol and Chicago. Bob plans to get back to golfing, volunteer at his church, and be able to enjoy life at a slower pace.
Sherry Austin has adjusted liability claims with Public Entity Partners for 21 years, but has worked in the claims industry for 41 years.
“Adjusting claims requires a unique skill set,” Sherry says. “It is important to always be mindful and respectful to the people you speak with. Anyone who files a liability claim is usually experiencing a bad time in their life. I have always strived to treat claimants with respect and dignity. One of my goals is to manage my time efficiently so that I can give each claimant the time and consideration they deserve. I have also always looked forward to any opportunity to meet our members face-to-face. I spend hours each day on the phone with claimants and members. Putting faces with the names of people you with whom you work and develop relationships has been the best part of my job.”
Sherry and her husband, David, who is semi-retired, plan to spend time with their new granddaughter in New Jersey, and visit other family members in Ohio and Florida.
Danya Feinstein, our litigation specialist, has adjusted claims for Public Entity Partners for more than 35 years, and she is taking on the role of property and liability supervisor. Information previously sent to Bob should now be sent directly to her.
If Bob or Sherry had responsibility for an open claim for your entity, you will receive correspondence about which adjuster will now handle the claim. Third-party claimants will also be notified of any adjuster changes. Members may also view claims information in PartnerShare, our online portal, to determine your new adjuster.
While Bob and Sherry will be difficult to replace, we are excited to welcome Laura Burford and Don Redden to our liability adjuster team.
A native of Florida, Laura joined the claims staff in July, and comes to us with two years of liability claims experience after graduating from Cumberland School of Law at Samford. She places a high value on accuracy and fairness in her work as a claims adjuster.
“Each day is different, and brings new and interesting situations in the claims I am working on,” Laura says. “It is rewarding to work with and help our members.”
Don Redden and his wife, Pam, recently moved back to Tennessee after he concluded a nearly 10-year stint in higher education. As a liability adjuster, he is able to utilize more than 25 years of experience in the insurance industry, including commercial lines adjusting. Don has a bachelor’s degree in religion and a master’s in human services counseling.
“I enjoy helping people, and I realize I can do that whether working with students or claimants and insureds,” Don says. “Throughout my career, I have worked with many types of carriers in various roles. Municipal liability is very specialized and I find the specific challenges very rewarding. I’ve been here for about a month, and I look forward to serving our members with the hope of becoming a valued part of the Public Entity Partners team.”
Please join us in congratulating Sherry Austin and Bob Bell, and welcoming our new team members, Don Redden and Laura Burford.
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